ArchiTech IT

Course information

What is Salesforce?

Salesforce is a company that designs cloud-based software to help businesses generate more leads, close more deals, drive sales, track and analyze data, and offer superior customer service. Salesforce offers a suite of products, called Customer 360, that connects sales, service, marketing, IT, and commerce under one system so that everyone within an organization can access customer information and use it to perform duties. 

What is a Salesforce administrator? 

A Salesforce administrator is someone who has passed a certifying exam and is qualified to function as an advisor for getting the most out of the Salesforce CRM platform. Salesforce administrators typically work with company stakeholders to customize the platform, support users within the company, and forge a connection between business and technology. 

 

What does a Salesforce administrator do?

• A Salesforce administrator’s role is multifaceted. Below is a list of tasks you might be responsible for as a Salesforce admin: 
• Creating dashboards for individual users  
• Staying current on new Salesforce tools, capabilities, and updates
• Maintaining the platform
• Fixing bugs
• Training users
• Automating processes
• Setting up workflows  
• Integrating third-party apps 

Introduction to Apex :Apex Language Fundamentals
• Data Types (Primitive Data Types, sObject Types)
• Writing Basic Anonymous Blocks with Apex Data Types
• Use of DML Statements
• Sample programs using the above concepts
Retrieving Records from the Database
• sObject Relationships
• SOQL, SOSL, Apex Sharing
• Sample programs using the above concepts
Collections
• Types of Collections
• Creating an Apex Class
• Calling a Class Method
• Alternative Apex Class Creation
Triggers
• Trigger Events,Trigger Syntax, Trigger Context Variables
• Context Variable Considerations,Bulk Triggers
• Sample Programs using above concepts(using maps and sets in the Bulk Triggers)
• Order of Execution
• Governor Limits
Deployment (Testing Apex)
• Deployment overview (Understanding Testing in Apex)
• Annotations
• Deploying Apex into another Organization
• Testing Example
• Sample Programs using the above concept
Dynamic Apex
Batch Apex
Debugging Apex
Deploying
• By using Change Sets
• By using Force.com IDE tool
• By using Force.com Migration tool kit
Apex Scheduler
Visualforce Pages
Introduction aboutVisualforce
• What is a Visualforce Page?
• Visualforce Markup
• Visualforce Controllers
• Where Can Visualforce Pages Be Used?
• How is Visualforce Architected?
Understanding Simple Variables and Formulas
• Global Variables
• Basic Formulas
• Conditionals
Creation of Visual force Pages using Tags
Page Tags,Input Tags,Output Tags,Action Tags,Select Tags,Other Tags
Overriding Buttons, Links, and Tabs with Visualforce
VF Tabs
Controllers
• Standard Controllers
• Custom Controllers
• Controller Extensions
Sample programs using above concepts
Customer Portal Implementation
Customer Portal Setup
• Enabling Customer Portal Login and Settings
• Customizing Customer Portal Fonts and Colors
• Customizing Customer Portal Tabs and Customer Portal Pages
• Customizing List Views
• Customizing Search Layouts
• Setting Case Assignment Rules
• Creating Workflow Rules
• Configuring User Access to the Customer Portal
Setting Up Customer Portal Users
• About Customer Portal User Management
• Configuring User Access to the Customer Portal
• Enabling the Customer Portal for Contacts and Person Accounts
Partner Portal Implementation
Setting Up Partner Portal
• Configure the portal settings and communication templates.
• Configure the fonts, available tabs and colors used on the portal
• Create partner profiles and assign partner profiles to the portal
• Customize page layouts i.e.Managing Page Layouts
• Customize list views i.e. Creating Custom List Views
• Customizing Search Layouts
• Enable login on each partner portal
• Enable Partner Super User Access
Integration
Connecting the App with an External Service